Unipartstore.com – Terms & Conditions of Use and Sale
Last updated: 20 November 2025
These Terms & Conditions (“Terms”) set out the basis on which Unipart Group Limited provides access to the website at www.unipartstore.com (the “Site”) and supplies products ordered via the Site.
By using the Site, registering an account or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the Site or place an order.
If you are a consumer (i.e. you are not acting in the course of a business), you may have additional statutory rights and protections which these Terms do not exclude. In the event of any conflict, your statutory rights will prevail.
1. Who we are and how to contact us
1.1 Who we are. The Site is operated by Unipart Group Limited (“Unipart”, “we”, “us”, “our”), a company registered in England and Wales under company number 00576777. Our registered office is Unipart House, Garsington Road, Cowley, Oxford, OX4 2PG, United Kingdom. (find-and-update.company-information.service.gov.uk)
1.2 How to contact us.
You can contact us using the details provided on the “Contact Us” page on the Site or by writing to our registered office.
1.3 How we contact you.
We will normally contact you by email using the address associated with your account or supplied with your order, or by telephone or post where appropriate.
1.4 “Writing” includes email.
References to “writing” or “written” in these Terms include email.
2. Scope of these Terms
2.1 Business customers.
Unless we expressly state otherwise in writing, the Site and any products purchased via the Site are intended for use by business customers only. By registering or placing an order you confirm that you are acting in the course of your business, trade or profession.
2.2 If you are a consumer.
If we agree to accept an order from you as a consumer, these Terms apply to that order except where they would conflict with your non-excludable statutory rights under UK consumer law (including the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). In that case, your statutory rights take precedence.
2.3 Other applicable terms.
The following additional terms apply to your use of the Site and are incorporated by reference:
- Our Privacy Notice, which explains how we use your personal data.
- Our Cookie Policy for the Site, which explains how we use cookies and similar technologies.
Links to these documents are available in the Site footer.
2.4 Other contracts.
If you have a separate signed contract with us (for example, a framework supply agreement or bespoke services contract), that contract will usually take precedence over these Terms to the extent of any conflict.
3. Using the Site
3.1 Availability of the Site.
We provide the Site on an “as is” and “as available” basis. While we aim to keep the Site available and secure, we do not guarantee that it will be uninterrupted, error-free or free from security vulnerabilities. (Unipart)
3.2 Your responsibilities.
You must:
- Ensure that all information you provide to us via the Site is accurate, complete and kept up to date.
- Keep your account credentials (user ID, password, etc.) confidential and not share them with any third party.
- Notify us immediately if you believe your account has been compromised.
3.3 Prohibited uses.
You must not:
- Use the Site in any way that is unlawful, fraudulent or breaches applicable regulations.
- Introduce viruses, malware or other harmful code.
- Attempt to gain unauthorised access to the Site, our servers or other systems.
- Copy, scrape or data-mine the Site in a way that may harm our systems or infringe our intellectual property rights.
We may suspend or terminate your access to the Site if we reasonably believe you have breached these obligations.
3.4 Third-party links.
The Site may contain links to third-party websites and resources. These are provided for information only and we are not responsible for, and do not endorse, their content or availability. (Unipart)
4. Registration and account approval
4.1 Account registration.
To view certain information (such as pricing and availability) and to place orders you may be required to register for a customer account and complete an application form. We may ask for additional information, including registered office details, VAT registration status and any internal customer reference required by us (for example, an SAP customer number).
4.2 Verification and approval.
All new account applications are subject to our verification and approval process. We may:
- Carry out credit checks and other due diligence, and
- Approve, place on hold or reject applications at our sole discretion.
4.3 Pending accounts.
While your account is awaiting approval, you may not be able to place orders or may be restricted to certain payment terms (for example, pro-forma). We will notify you when your account status changes.
4.4 Changes to your details.
You must inform us promptly if your contact information, billing details, delivery addresses or legal entity details change. We are not responsible for issues arising from outdated or inaccurate account information supplied by you.
5. Our products and information on the Site
5.1 Product descriptions.
We make reasonable efforts to ensure that product descriptions, specifications and other details on the Site are accurate and up to date. However, descriptions are for general guidance only and do not form part of the contract unless expressly stated. (Unipart Rail)
5.2 Images.
Product images are illustrative only. Actual products (including packaging, colours and labelling) may differ from images shown.
5.3 Suitability.
You are responsible for ensuring that the products you order are suitable for your intended use, system, infrastructure or rolling stock (as applicable) and meet any relevant standards, approvals or certifications required in your jurisdiction or by your customer or regulator.
5.4 Changes to products.
We may make changes to products (for example, to comply with updated laws, safety requirements or industry standards, or to implement technical improvements). Where changes are material, we will use reasonable efforts to notify you.
6. Placing orders and contract formation
6.1 How to place an order.
Orders are placed by submitting a purchase request via the Site (and sometimes by another method agreed with us). You are responsible for ensuring that your order is correct and complete before submission.
6.2 Our acceptance of your order.
Your order is an offer to buy products from us. A binding contract for the supply of those products is formed only when we confirm acceptance (for example, by sending an order confirmation email or by dispatching the products), not when you submit the order or receive an automated acknowledgement.
6.3 If we cannot accept your order.
We may decline or cancel all or part of an order, for example if:
- A product is out of stock or withdrawn.
- There are unexpected limits on our resources which we could not reasonably plan for.
- We identify an error in price or description.
- You fail a credit check, your account is not approved, or you exceed any credit limit.
- We reasonably consider the order to be fraudulent or high-risk.
If we cannot accept an order (or part of it) that you have already paid for, we will refund the relevant amounts.
6.4 Order references.
We may assign an order number which you should quote in any correspondence about the order.
6.5 Territory.
Unless we state otherwise, the Site is intended for customers in the United Kingdom and we may refuse orders for delivery outside the UK.
7. Prices, charges and payment
7.1 Prices.
Prices shown on the Site are normally exclusive of VAT and any applicable delivery charges unless expressly stated. VAT will be charged at the rate applicable at the time of invoicing.
7.2 Price changes.
We may change prices at any time. The price payable for an order is the price shown at the time you submit the order, subject to clauses 7.3 and 7.4.
7.3 Obvious pricing errors.
If a product is listed at an obviously incorrect price and you could reasonably have recognised this as a mistake, we may cancel the order or refuse to supply at that price, even if we have sent an order acknowledgement.
7.4 Additional charges.
You are responsible for any applicable import duties, customs charges, local sales taxes or other charges imposed by authorities outside the UK (if we agree to deliver outside the UK).
7.5 Payment terms.
Payment terms will be confirmed when your account is approved or at the point of ordering. We may offer:
- Pro-forma payment: payment in full before dispatch; or
- Credit terms: subject to credit approval, limits and any additional conditions we notify to you.
7.6 Payment methods.
Accepted payment methods (for example, bank transfer, card payment, online payment services) will be indicated on the Site or at checkout.
7.7 Late payment.
If you fail to pay any sum by its due date, we may:
- Charge interest on overdue amounts at the statutory rate permitted under the Late Payment of Commercial Debts (Interest) Act 1998 (as amended), accruing daily until payment in full.
- Suspend further deliveries or cancel outstanding orders.
- Reduce or withdraw any credit facility previously granted.
7.8 Set-off.
You must pay all amounts due in full without set-off, counterclaim or deduction, except as required by law. We may set off any sums you owe us against sums we owe you.
8. Delivery, risk and title
8.1 Delivery arrangements.
Delivery options, timeframes and charges will be specified on the Site or during the order process. Any delivery dates or times are estimates only and are not of the essence unless we have expressly agreed in writing to a guaranteed delivery date.
8.2 Delivery location.
We will deliver to the address specified in your order or otherwise agreed in writing. You are responsible for ensuring access for delivery vehicles and for unloading unless we have expressly agreed to provide specialist vehicles or off-loading equipment.
8.3 Delivery completion.
Delivery is completed when the products are delivered to the address you gave us (or, if applicable, when they are made available for collection under the agreed Incoterms).
8.4 Risk.
Risk of loss or damage to the products passes to you on completion of delivery as described in clause 8.3. (Unipart Rail)
8.5 Title (ownership).
Ownership of the products does not pass to you until we have received payment in full for:
- Those products, and
- Any other sums due and payable to us under any contract between us.
Until ownership passes:
- You hold the products on our behalf and must keep them separate and clearly identifiable as our property.
- You must keep them insured for their full replacement value and, on request, provide evidence of insurance.
- You must not remove or obscure any identifying marks or labels on the products.
8.6 Resale before payment.
If we allow you to resell the products in the ordinary course of your business before paying us in full, you hold the proceeds of resale on trust for us and must account to us for those proceeds up to the amount owed.
8.7 Failure to take delivery.
If you fail to take delivery of the products or fail to provide adequate delivery instructions, we may:
- Store the products at your risk and cost; and/or
- After a reasonable period, resell or otherwise dispose of the products and charge you for any losses and costs incurred.
9. Inspection, defects and returns (business customers)
9.1 Inspection on delivery.
You must inspect products as soon as reasonably practicable after delivery and, in any event, within 5 Business Days of delivery.
9.2 Reporting issues.
You must notify us in writing within 5 Business Days of delivery if:
- Products are damaged, short-delivered or do not correspond with the order; or
- You reasonably believe products are defective or not of satisfactory quality.
9.3 Consequences of failure to notify.
If you fail to notify us within the period above, the products will be deemed accepted and free from apparent defects, and we shall have no liability in respect of such defects or short delivery except where required by law.
9.4 Our options.
Where we are responsible for a defect, shortage or mis-delivery and you have notified us promptly, we may at our option:
- Repair or replace the affected products; or
- Issue a credit note or refund the price paid for the affected products.
9.5 Returns procedure.
You must not return any products without first obtaining our authorisation and a returns reference. Products must be returned in accordance with our instructions and (where possible) in their original packaging.
9.6 No general right of return for business customers.
Except as set out in this clause 9 and clause 11, and unless we expressly agree otherwise in writing, business customers have no automatic right to cancel an order or return products for convenience once a contract has been formed.
9.7 Consumers.
If we accept an order from you as a consumer, you may have additional rights to cancel and return products, including “cooling-off” rights for certain online purchases. Those rights are not excluded by these Terms.
10. Warranties
10.1 Manufacturer warranties.
Many products supplied via the Site carry manufacturer warranties. Where applicable, those warranties are in addition to your rights under these Terms and you may be required to contact the manufacturer directly to make a claim.
10.2 Our warranty to business customers.
Subject to these Terms, we warrant that on delivery the products will:
- Conform in all material respects with their description and any agreed specification; and
- Be of satisfactory quality within the meaning of the Sale of Goods Act 1979 as it applies to business-to-business transactions.
10.3 Exclusions.
We are not responsible for any defect arising from:
- Fair wear and tear.
- Misuse, negligence, accident or abnormal storage or operating conditions.
- Failure to follow our or the manufacturer’s instructions.
- Any modification or repair carried out without our written approval.
- Use of the products in combination with equipment, software or materials not specified or approved by us.
10.4 Limits on implied terms (business customers).
To the fullest extent permitted by law, we exclude all implied terms, conditions and warranties, including those implied by sections 13–15 of the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982, in relation to business customers. (Unipart Rail)
11. Liability
11.1 Liability we do not exclude.
Nothing in these Terms limits or excludes our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be limited or excluded under applicable law.
11.2 Business customers – excluded types of loss.
Subject to clause 11.1, we will not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for:
- Loss of profit, revenue, sales or business.
- Loss of agreements or contracts.
- Loss of anticipated savings.
- Loss of or damage to goodwill or reputation.
- Loss of data or corruption of data.
- Any indirect or consequential loss or damage.
11.3 Business customers – overall cap.
Subject to clause 11.1, our total aggregate liability to you for all claims arising out of or in connection with any contract for the supply of products shall not exceed the total price paid by you for the products giving rise to the claim under that contract.
11.4 Consumers.
If we accept an order from you as a consumer, we will be responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill, but not for losses that are not foreseeable or for business-related losses where you have used the products for business purposes.
12. Intellectual property
12.1 Our rights.
All intellectual property rights in the Site and its content (including text, images, product data, graphics, logos and trade marks) are owned by or licensed to us. Those works are protected by copyright, trade mark and other laws worldwide. All such rights are reserved.
12.2 Permitted use.
You may:
- View and print pages from the Site for your internal business purposes; and
- Use product data for the purpose of purchasing and integrating products into your systems, projects or infrastructure.
12.3 Restrictions.
You must not:
- Reproduce, distribute or commercially exploit any part of the Site or its content (including product data) except as expressly permitted in these Terms.
- Remove or alter any copyright, trade mark or other proprietary notices.
13. Data protection and cookies
13.1 Personal data.
We will use your personal data in accordance with our Privacy Notice, which explains what personal data we collect, how we use it, the legal bases for processing and your rights. Our Privacy Notice is available via the Site footer.
13.2 Cookies and similar technologies.
We use cookies and similar technologies on the Site. Details are set out in our Cookie Policy, which explains what cookies we use, what they do and how you can manage your preferences.
14. Anti-bribery, sanctions and compliance
14.1 Compliance with laws.
You must comply with all applicable laws and regulations relating to:
- Anti-bribery and anti-corruption (including the UK Bribery Act 2010).
- Export controls and trade sanctions.
- Health and safety, and product regulation in the territories where you use or resell the products.
14.2 No improper payments.
You must not offer, promise, give, request or accept bribes or other unlawful payments or inducements in relation to any contract with us.
14.3 Sanctions.
We may decline or cancel orders where supply would put us in breach of applicable sanctions laws or export control regulations.
15. Force majeure
15.1 Events outside our control.
We are not liable for any failure or delay in performing our obligations to the extent caused by events beyond our reasonable control, including but not limited to:
- Acts of God, flood, fire, explosion, pandemic or natural disaster.
- War, armed conflict, terrorism or civil unrest.
- Actions or restrictions of governments or public authorities.
- Industrial disputes not involving our own workforce.
- Failure of utilities, transport networks or third-party logistics providers.
15.2 Your rights.
If a force majeure event prevents us from supplying products for a continuous period of more than 30 days, either party may cancel the affected order by notifying the other in writing. Where you have paid for products we have not supplied, we will refund those amounts.
16. Changes to these Terms
16.1 We may update these Terms.
We may change these Terms from time to time, for example to:
- Reflect changes in applicable laws or regulatory requirements.
- Reflect changes to our products, systems or business structure.
- Clarify or update wording.
16.2 When changes take effect.
The updated Terms will apply from the date they are posted on the Site. Your continued use of the Site or placing further orders after that date will be treated as acceptance of the updated Terms. For any specific order, the version of the Terms in force at the time you placed the order will normally apply.
17. General
17.1 Assignment.
We may assign, transfer or subcontract our rights and obligations under any contract to another company in the Unipart group or a third party. You may not assign or transfer your rights or obligations without our prior written consent.
17.2 No partnership or agency.
Nothing in these Terms creates any partnership, joint venture or agency relationship between us.
17.3 Third-party rights.
Unless expressly stated, no person other than you and us has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
17.4 Severance.
If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.
17.5 No waiver.
If we delay or fail to exercise any right or remedy under these Terms, that will not operate as a waiver of that or any other right or remedy.
17.6 Entire agreement.
These Terms, together with any order acknowledgement and any other documents expressly incorporated by reference, constitute the entire agreement between us in relation to the relevant order and supersede all prior understandings, statements or agreements (whether written or oral) relating to its subject matter.
17.7 Governing law and jurisdiction.
These Terms and any disputes arising out of or in connection with them (including non-contractual disputes) are governed by English law.
- If you are a business, you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
- If we accept an order from you as a consumer, you may also have the right to bring proceedings in the courts of your home jurisdiction, and this clause does not limit that right.